Terms of service

Terms of Service

OVERVIEW

Welcome to Bloom Story Florist.

These Terms of Service ("Terms") govern your access to and use of the Bloom Story Florist website, online store, products, and services (collectively, the "Services").

In these Terms, "Bloom Story Florist", "Bloom Story", "we", "us", and "our" refer to Bloom Story Florist, while "you" and "your" refer to the customer or user of our Services.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By accessing our website, browsing our store, placing an order, or otherwise using our Services, you agree to be bound by these Terms, together with our Privacy Policy and Return, Refund & Order Policy.

If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 – ELIGIBILITY AND USE OF OUR SERVICES

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you allow a minor to use our Services, you are responsible for their use of the website and any purchases made through the Services.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for ensuring that the contact, billing, recipient, and delivery information provided to us is accurate.

SECTION 2 – OUR PRODUCTS AND SERVICES

Bloom Story Florist specializes in fresh flowers, bouquets, floral arrangements, plants, opening flower stands, flower baskets, gifts, event decorations, and other floral products and services.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and prices displayed on our website are accurate.

However, flowers are natural products and may vary in:

Colour
Size
Shape
Bloom stage
Flower availability
Foliage
Overall appearance

Actual colours may also appear slightly different depending on your device, screen settings, lighting, and photography.

Because flowers are natural products, the final arrangement may not be identical to the photograph shown on our website.

Where a particular flower or material is unavailable, we reserve the right to substitute it with another flower or material of equal or greater value while maintaining the overall style, colour palette, size, and value of the arrangement as closely as reasonably possible.

We reserve the right to modify, discontinue, or update any product or service at any time without prior notice.

SECTION 3 – ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products or services.

An order is considered confirmed only after payment has been successfully received and the order has been accepted by Bloom Story Florist.

We reserve the right to accept, decline, modify, or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an error in product information or pricing
The delivery information provided is incomplete or incorrect
We are unable to fulfil the order
Payment cannot be successfully processed
Circumstances beyond our reasonable control prevent fulfilment

If we need to cancel or modify an accepted order, we will contact you using the contact information provided when placing the order.

Please review your order carefully before completing payment.

SECTION 4 – ORDER CHANGES

If you need to change your order, including the:

Delivery date
Delivery address
Recipient's name or contact number
Flower arrangement
Product selection
Personalised details

please notify us at least 3 days before the scheduled delivery date.

We will do our best to accommodate changes, subject to flower availability, preparation status, and delivery arrangements.

Changes requested less than 3 days before delivery may not be possible.

Same-Day Changes

For changes requested on the scheduled delivery date, the original order amount is non-refundable.

This is because flowers and floral arrangements may already have been purchased, prepared, or arranged specifically for your order.

If a completely new arrangement is required due to a same-day change, a new order and full payment will be required.

Once an order has been prepared or dispatched, changes may no longer be possible.

SECTION 5 – CANCELLATION

Because our products are fresh, perishable, customized, and often prepared specifically for each customer, cancellation requests are subject to our discretion and the preparation status of the order.

Once an order has been prepared, customized, or dispatched, it cannot be cancelled and the payment will not be refunded.

Please refer to our Return, Refund & Order Policy for further information.

SECTION 6 – PRICES AND PAYMENT

All prices displayed on our website are stated in Malaysian Ringgit (RM), unless otherwise indicated.

Prices, products, discounts, promotions, and delivery charges may change from time to time without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed.

You agree to provide accurate and complete payment information when making a purchase.

All payments must be successfully received before an order is processed, unless otherwise agreed by Bloom Story Florist.

We reserve the right to correct pricing or product information errors and, where necessary, cancel an order affected by such an error.

SECTION 7 – DELIVERY

We provide delivery services to selected areas.

Delivery dates and estimated delivery times are subject to availability and may be affected by traffic, weather, public holidays, peak seasons, delivery conditions, or other circumstances beyond our reasonable control.

Delivery times are estimates and are not guaranteed unless expressly agreed otherwise.

Customers are responsible for providing accurate delivery information, including:

Recipient's full name
Delivery address
Contact number
Delivery date
Relevant delivery instructions

Bloom Story Florist is not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

If the recipient is unavailable, refuses to accept the order, or cannot be contacted, additional arrangements or delivery charges may apply.

SECTION 8 – FLOWER SUBSTITUTIONS

Due to the seasonal and perishable nature of flowers, specific flowers shown in product photographs may occasionally be unavailable.

If this occurs, Bloom Story Florist may substitute the unavailable flower with another suitable flower of equal or greater value.

We will make reasonable efforts to maintain the original:

Colour scheme
Style
Size
Overall appearance
Value

By placing an order, you acknowledge and accept that reasonable flower substitutions may be necessary.

SECTION 9 – RETURNS, REFUNDS AND EXCHANGES

Due to the nature of our products, all purchases are final.

We do not accept returns or exchanges for fresh flowers, plants, floral arrangements, customized products, or other perishable items.

We do not provide refunds for:

Change of mind
Incorrect product selection
Same-day changes
Customer-requested changes after preparation
Incorrect delivery information
Recipient unavailability
Recipient refusal to accept delivery
Natural variations in flowers
Normal deterioration of flowers after delivery
Improper care of flowers or plants

If you receive an incorrect, damaged, or incomplete order, please contact us preferably within 24 hours of delivery, together with photographs or videos showing the issue.

We will review the matter and determine an appropriate resolution where the issue is confirmed to be our responsibility.

Please refer to our Return, Refund & Order Policy for full details.

SECTION 10 – INTELLECTUAL PROPERTY

All content on the Bloom Story Florist website, including but not limited to:

Brand name
Logo
Product names
Photographs
Videos
Graphics
Website design
Text
Product descriptions
Marketing materials
Original floral designs

is owned by or licensed to Bloom Story Florist and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use any of our content without our prior written permission.

Our photographs and floral designs may not be copied or used by another business for advertising, marketing, resale, or other commercial purposes without permission.

SECTION 11 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links, features, applications, payment services, delivery services, or other tools provided by third parties.

We are not responsible for the availability, accuracy, security, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those third parties.

SECTION 12 – SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform through which we offer our products and services.

However, purchases made through our online store are transactions between you and Bloom Story Florist.

Shopify is not responsible for the products, services, fulfilment, delivery, quality, or customer service provided by Bloom Story Florist.

SECTION 13 – CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, photographs, testimonials, comments, suggestions, or other feedback to Bloom Story Florist, you grant us permission to use such content for business and marketing purposes, including on our website, social media, advertising, and promotional materials.

You confirm that you have the necessary rights to any content you submit and that your submission does not infringe the rights of another person.

We reserve the right to remove or decline to publish content that is unlawful, offensive, misleading, defamatory, or otherwise inappropriate.

SECTION 14 – PROHIBITED USE

You agree not to use our website or Services for any unlawful or unauthorized purpose.

You must not:

Attempt to interfere with the operation or security of our website
Introduce viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Copy or reproduce our website content for commercial purposes
Misuse our brand, photographs, designs, or intellectual property
Provide false or misleading information
Use our website for fraudulent purposes
Interfere with another customer's use of our Services

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated.

SECTION 15 – ERRORS AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, or delivery information.

We reserve the right to correct such errors and update information at any time.

Where an error materially affects an order that has already been placed, we may contact you to discuss the available options or, where necessary, cancel the affected order and provide an appropriate refund.

SECTION 16 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Our website is powered by Shopify, and certain information may be processed by Shopify and other service providers as necessary to operate our online store and fulfil your orders.

SECTION 17 – DISCLAIMER

To the fullest extent permitted by applicable law, Bloom Story Florist does not guarantee that the website or Services will always be available, uninterrupted, secure, or error-free.

We make reasonable efforts to ensure that information on our website is accurate and up to date, but we do not guarantee that all information will always be complete or free from errors.

Because flowers and plants are natural products, their appearance, freshness, longevity, and development may vary depending on environmental conditions, handling, transportation, and care after delivery.

SECTION 18 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Bloom Story Florist shall not be liable for losses, damages, delays, or claims arising from circumstances beyond our reasonable control.

This may include, without limitation:

Traffic conditions
Severe weather
Natural disasters
Public emergencies
Supplier shortages
Flower availability
Delivery delays
Incorrect customer information
Recipient unavailability
Events beyond our reasonable control

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

SECTION 19 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to these Terms or your use of our Services shall be subject to the applicable laws and jurisdiction of Malaysia.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall continue in full force and effect.

SECTION 21 – CHANGES TO THESE TERMS

We reserve the right to update, change, or replace these Terms of Service from time to time.

The latest version will always be made available on this page.

It is your responsibility to review this page periodically for changes.

Your continued use of our website or Services after changes have been posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.