FAQ

You can order through our website at any time. Alternatively, you can reach us via WhatsApp at +6010-228 6013 or email us at bloomstoryflorist@gmail.com and our team will assist you.

Yes! We accept advance orders. Simply select your preferred delivery date at checkout. We recommend ordering at least 1–2 days in advance to ensure availability, especially for custom arrangements.

Please contact us as soon as possible via WhatsApp at +6010-228 6013 with your Order ID and the changes you'd like to make. We will do our best to accommodate changes before the order goes into preparation.

Cancellations must be requested at least 24 hours before the scheduled delivery time. Please contact us via WhatsApp with your Order ID. Cancellations made within 24 hours of delivery may not be eligible for a refund.

We currently deliver to Kuala Lumpur and Selangor. If you are unsure whether your area is covered, please WhatsApp us at +6010-228 6013 before placing your order.

Free delivery is available throughout Klang Valley.

For deliveries outside Klang Valley, additional delivery charges may apply. Please WhatsApp us to check the delivery fee for your area.

Yes! Same-day delivery is available for orders placed before 11:00 AM. Orders placed after this time will be scheduled for the next available delivery slot. Same-day delivery is subject to availability.

Our general delivery hours are 9:00 AM – 6:00 PM daily. We do not currently offer guaranteed time-slot delivery, but if you have a specific time requirement please let us know and we'll do our best to accommodate.

Our delivery person will contact the recipient upon arrival. If no one is available, we may arrange to leave the flowers with a neighbour, security guard, or at a safe location — and will notify you. Please ensure the recipient's contact number is provided at checkout.

Yes! For hospital deliveries, please provide the patient's name, ward/room number, and hospital address. For hotels and venues, please provide the venue name, address, recipient's name, and any special delivery instructions. Contact us via WhatsApp if you need assistance.

Yes, we can deliver to graduation ceremony venues. Please provide the venue address, ceremony time, and recipient's contact number. We recommend contacting us in advance to coordinate the delivery timing.

We accept a variety of payment methods including:

• Credit / Debit Card (Visa, Mastercard)
• Online Banking (FPX)
• E-wallets (GrabPay, Touch 'n Go, ShopeePay, Boost)

Yes. All payments are processed securely through Shopify's encrypted payment gateway. We do not store your card details on our end.

Currently, we require full payment to be made online to secure your order. Cash on Delivery is not available at this time.

Absolutely! We love creating bespoke arrangements. Please WhatsApp us at +6010-228 6013 with your occasion, preferred colours, flower types, and budget, and our florist will get back to you with a proposal.

We recommend placing custom orders at least 3–5 days in advance, depending on the complexity. For large events or weddings, please contact us as early as possible.

Yes! You can indicate your preferred flowers, colours, or style when placing a custom order. Please note that specific flower availability may vary by season, and our florist may suggest suitable alternatives if needed.

• Trim the stems at an angle before placing in water.
• Change the water every 1–2 days and keep the vase clean.
• Keep flowers away from direct sunlight, heat, and air conditioning vents.
• Remove any wilted petals or leaves to extend the life of the arrangement.

With proper care, most fresh bouquets will last 5–7 days. Flower longevity depends on the variety — roses and chrysanthemums tend to last longer, while tropical flowers may last even longer with good care.

We take great care in packaging and delivering your flowers. If your order arrives damaged, please contact us within 24 hours of delivery via WhatsApp at +6010-228 6013 with your Order ID and photos of the flowers. We will work to make it right.

If you did not receive your order on the scheduled delivery date, please contact us immediately via WhatsApp at +6010-228 6013 with your Order ID. We will investigate and resolve the issue as quickly as possible.