Shipping policy

Privacy Policy

Last Updated: 10 August 2026

At Bloom Story Florist, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or use our Services.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

Name
Email address
Telephone or mobile number
Billing information
Delivery address
Recipient's name and contact details
Order details
Payment-related information
Communication history
Reviews, photographs, and feedback you voluntarily provide
Information you provide when contacting us through email, WhatsApp, social media, or other communication channels

We may also collect certain technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange deliveries
Contact you regarding your order
Confirm delivery details
Process payments
Provide customer support
Respond to enquiries
Improve our products and Services
Manage our website and online store
Prevent fraud or misuse
Maintain business records
Comply with applicable legal and regulatory requirements

With your consent where required, we may also use your contact information to send promotional messages, special offers, product updates, or other marketing communications.

3. Delivery Information

When you place an order, we may need to share relevant information with delivery partners, couriers, local floral partners, or other service providers involved in fulfilling your order.

This may include:

Recipient name
Delivery address
Contact number
Delivery instructions
Order details necessary to fulfil the delivery

We only provide information reasonably necessary to fulfil the relevant service.

4. International Orders

For international flower deliveries, including Singapore and selected other destinations, we may share relevant order and recipient information with trusted local floral partners or service providers in the destination country.

This information is used only as reasonably necessary to prepare and deliver the order.

5. Shopify

Our online store is powered by Shopify.

Shopify may collect and process information relating to your use of our website and purchases in order to provide its e-commerce and related services.

Your information may therefore be processed by Shopify and other service providers involved in operating our online store.

For more information, please refer to Shopify's privacy policy.

6. Payment Information

Payments made through our online store may be processed by third-party payment providers.

Bloom Story Florist does not generally have access to your complete payment card details.

Payment information is handled according to the applicable payment provider's security and privacy practices.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep our website functioning properly
Remember preferences
Understand website usage
Improve customer experience
Measure advertising and marketing performance
Provide relevant content and advertisements where applicable

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of our website.

8. Marketing Communications

If you have provided consent or otherwise permitted us to contact you for marketing purposes, we may send promotional communications through email, WhatsApp, SMS, or other channels.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Please note that you may still receive essential communications relating to orders, payments, delivery, or customer service.

9. Reviews, Photos and Testimonials

If you voluntarily provide us with a review, photograph, testimonial, or other content, we may request permission to use it for marketing purposes.

We will seek appropriate permission before using identifiable customer photographs or personal information in our public marketing materials where required.

10. Sharing Your Information

We may share relevant personal information with trusted service providers who assist us in operating our business, including:

Shopify
Payment providers
Delivery partners
Local floral partners
Website and technology providers
Marketing and communication service providers
Professional advisers
Government or regulatory authorities where required by law

We do not sell your personal information as a business practice.

11. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer service, business records, legal obligations, dispute resolution, and accounting requirements.

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request access to or correction of certain information held by us.

If you believe that information we hold about you is inaccurate, please contact us so that we can review and update it where appropriate.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Children's Information

Our Services are not directed specifically at children.

We do not knowingly collect personal information from children for the purpose of independent purchases without appropriate involvement of a parent or guardian.